Customer Service

CUSTOMER SERVICE


SHIPPING & DELIVERY

U.S. Only Shipping

At this time, we cannot ship or bill orders outside of the United States, or accept credit cards issued from a bank outside of the United States.


Shipping Options

UPS Ground Service
We offer $7.95 Flat Rate GROUND shipping via UPS, on all orders. Customers should expect delivery 3-5 business days after the order has been processed, excluding weekends and holidays.

UPS 2nd Day Air
Customers should typically expect delivery by end of the 2nd business day after the order has been processed, excluding weekends and holidays.

UPS Next Day Air
Customers should typically expect delivery by 10:30 a.m., the following business day, after the order has been processed, excluding weekends and holidays.

UPS 2nd Day and Next Day Air rates are calculated based on the delivery address and the shipping method chosen.
 

Arrival of Your Order:

  •  Most in-stock orders ship within 1 business day.

  • Orders placed after 12:00PM (PST) will ship the following business day.

  • All orders ship complete unless specified otherwise during checkout.


PRIVACY & SECURITY

What kind of information does Hemingway Footwear Co. collect?

We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, etc., when you visit our website, place an order online or by phone, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone.


How does Hemingway Footwear Co. use my information?

We may use your personal information in the following ways:

·        To process and fulfill your order, including to send you emails to confirm your order status and shipment

·        To help us learn more about your shopping preferences

·        To help us address problems with and improve our site design, products and services

·        To enhance your shopping experience

·        To analyze trends and statistics

·        To protect the security or integrity of our websites and our business

·        To contact you if necessary

 

Does Hemingway Footwear Co. share my information?

No, we will not share your information as you are entitled to privacy.


How does Hemingway Footwear Co. use cookies?

Our websites use cookies, which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders, and monitor and maintain information about your use of our websites.

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our website.

 

How do I know my personal information is secure?

We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information. When you enter your personal information on our website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

If for any reason you cannot access the secure server, or if you're not quite comfortable shopping online, please feel free to place your order with us by telephone at the number listed in the section entitled, "How do I contact you?" below.


How do I contact you?

For questions about our privacy policy, to make choices about receiving promotional communications, to update your personal information, or to place an order, you can contact us by e-mail, telephone, or postal mail. Our Customer Service department is open M-F, 8:00am-5:00pm PST. 


Hemingway Footwear Co.

9570 SW Tualatin Rd 

Tualatin, Oregon 97062 

(888) 392-4435


RETURNS & REPLACEMENTS

Every pair of our handcrafted footwear is backed by our quality guarantee. If you are not completely satisfied with your purchase, you may return it to us for a refund. Please return any unworn shoes in the original shoebox within 90 days of the original purchase date for an exchange or a refund. We refund on the original method of payment.  Shipping charges and sales tax on shipping are not refundable. A credit should appear on your account. Please call customer service at (888) 392-4435 for assistance on returns. 

 

Returns With A Packing Slip

Please mail your return to:

Hemingway Footwear Co.
9570 SW Tualatin Rd
Tualatin, Oregon 97062 

 

Returns Without A Packing Slip

To help us give you proper credit, please include a copy of your confirmation e-mail or a note by mail with the product and include the following information:


  •  Name
  •  E-mail address
  •  Order number
  •  Reason for Return

 

Please mail your return to:

Hemingway Footwear Co

9570 SW Tualatin Rd 

Tualatin, Oregon 97062 

 

Discount Card Returns

If you wish to return a product that was purchased with a discount card, the refund will go to the original form of payment, i.e., the credit card used to purchase it.

If you wish to exchange the product purchased with a discount card, we will happily apply the same discount to the product it is exchanged with.

 

Quality Issues

If a product you purchased on Hemingwayfootwearco.com has a material or manufacturing flaw, please call Customer Service at (888) 392-4435.



TRACKING PURCHASES & ORDER HISTORY

Ordering

When your order is shipped, a tracking number is sent to the email address you provided during checkout. Your delivery can be tracked at www.ups.com.


Order History

If you are a registered member on hemingwayfootwearco.com, your order history is available in the MY ACCOUNT section under Purchase History. If you have not registered with Hemingway Footwear Co., prior to placing your order, please contact Customer Service to assist you with tracking your package.



UPDATING ACCOUNT INFORMATION

To access your account information, click on the MY ACCOUNT link. Here, you can make changes to your profile, including updates to your shipping and billing address, contact information, as well as change your password or modify your email subscriptions and preferences.

TERMS OF USE

Harassment in any manner or form on the web site, including email and chat, using obscene or abusive language is strictly forbidden. Impersonation of others, including a Hemingway Footwear, Co., or other licensed employee, host or representative, as well as other members or visitors on the web site is prohibited. You may not upload to, distribute, or otherwise publish through the web site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or public rights, abusive, illegal, or otherwise objectionable, or which may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law. You may not upload commercial content on the web site or use the web site to solicit others to join or become members of any other commercial online service or organization.

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